Terms of Service

01 Definitions

The following terms have these meanings throughout these Terms:

• Brief — a request posted by a Business describing the finance expert they need, the scope of work, timeline, and budget.
• Business — a company, sole trader, or other legal entity using GigLink to find and engage finance experts.
• Engagement — a contract for services entered into directly between a Business and an Expert following a match made through GigLink.
• Expert — a finance professional who has been vetted and approved by GigLink and listed on the platform.
• Platform — the GigLink website at giglink.com.au and any associated portals, applications, or tools.
• Shortlist — a curated selection of Experts provided to a Business in response to a Brief.
• Services — all services provided by GigLink including matching, vetting, shortlist delivery, billing administration, and platform access.
• User — any person accessing the Platform, whether a Business, Expert, or visitor.

02 About the Platform

GigLink is an Australian marketplace that connects businesses with pre-vetted finance experts. GigLink's role is to facilitate matches between Businesses and Experts — we are not a party to any Engagement between them.

GigLink does not employ Experts. Experts are independent contractors who operate their own businesses and are solely responsible for their own legal, tax, and regulatory obligations.

GigLink aims to maintain platform availability 24 hours a day, 7 days a week. We may need to take the platform offline for maintenance, updates, or circumstances beyond our control. We will notify Users of planned downtime where possible.

03 Registration

To access GigLink's services, you must create an account. By registering you confirm that:

• you are at least 18 years old and legally capable of entering into a binding contract;
• all information you provide is accurate, current, and complete;
• you will update your information promptly if it changes;
• you will keep your account credentials secure and not share them with others; and
• you are responsible for all activity that occurs under your account.

GigLink may suspend or close accounts where false, inaccurate, or misleading information is provided, or where these Terms are breached.

Expert Registration

Finance experts who wish to be listed on GigLink must complete the Expert application process, which includes credential verification, profile review, and a pitch video assessment. Approval is at GigLink's sole discretion. Only 18% of applicants are approved. Approved Experts must also enter into a Billing Mandate authorising GigLink to issue invoices on their behalf.

04 How GigLink Works

For Businesses

1. A Business posts a Brief describing the finance expert they need, the scope of work, timeline, and budget.
2. GigLink reviews the Brief and matches it against approved Experts on the platform.
3. GigLink delivers a curated Shortlist of verified Experts within 48 business hours. Each shortlisted Expert includes a full profile, verified credentials, and a video pitch.
4. The Business reviews the Shortlist, watches pitch videos, and selects their preferred Expert.
5. GigLink facilitates the connection. The Business and Expert agree engagement terms directly.
6. The Engagement commences and GigLink handles all invoicing, billing, and payment administration.

For Experts

1. An Expert applies to join GigLink and completes the vetting process.
2. Once approved, the Expert's profile is visible to Businesses via the platform.
3. When matched to a Brief, the Expert may be included in a Shortlist delivered to the Business.
4. If selected, the Expert engages directly with the Business under agreed terms.
5. GigLink issues invoices on the Expert's behalf and collects payment from the Business.
6. GigLink remits payment to the Expert, less the platform fee, on the agreed payment cycle.

05 Fees and Payments

Platform Fees

User	Platform Fee	Notes
Business	$0	Free to post briefs, receive shortlists, and hire experts
Expert	10%	Deducted from each Engagement invoice. Experts keep 90%.

Expert Rates

Each Expert sets their own hourly rate, which is displayed publicly on their profile. Businesses agree to the Expert's rate before an Engagement commences. There are no hidden fees or rate changes after an Engagement is confirmed.

Billing and Invoicing

By accepting these Terms, each Expert grants GigLink a Billing Mandate authorising GigLink to issue invoices in the Expert's name and on their behalf for all Engagements completed through the Platform. The Expert retains full responsibility for their GST, tax, and legal obligations as an independent contractor.

Payment Processing

GigLink processes payments between Businesses and Experts. Businesses are invoiced for Engagement fees on a cycle agreed at the time of engagement. GigLink remits Expert payments after deducting the platform fee on a regular payment schedule. GigLink reserves the right to withhold payment where a dispute is pending or where fraudulent activity is suspected.

Recruitment

If a Business offers an Expert direct employment either during or after an Engagement, this constitutes a Recruitment Service. GigLink charges a recruitment commission of 20% of gross annual salary (including bonuses and other remuneration) where a hire occurs within 6 months of an Engagement ending. This commission is payable by the Business within 30 days of the employment commencement date.

This clause applies regardless of whether the initial Engagement was completed and remains in effect for 6 months following the conclusion of the most recent Engagement involving that Expert.

06 Business Obligations

By using GigLink, Businesses agree to:

• provide accurate, honest, and sufficiently detailed Briefs so that Experts can fairly assess and respond to them;
• treat Experts professionally and with respect throughout all communications and Engagements;
• pay invoices in full and on time in accordance with agreed payment terms;
• not engage, directly or indirectly, any Expert introduced through GigLink outside of the Platform during an Engagement or within 6 months of an Engagement ending, without paying the applicable recruitment commission;
• not cancel or reverse any payment after an Engagement has been validated or completed;
• not extract Expert contact details or other data from the Platform for recruitment, solicitation, or any other purpose outside of facilitating an Engagement through GigLink;
• comply with all applicable laws including work health and safety obligations where Experts are engaged on-site; and
• ensure that where an Expert works at the Business's premises, the environment is safe and free from foreseeable health risks.

07 Expert Obligations

By registering as an Expert on GigLink, you agree to:

• maintain current, accurate, and truthful profile information at all times;
• hold all credentials, qualifications, and memberships displayed on your profile and notify GigLink immediately if any lapse or change;
• perform all Engagements personally — subcontracting to third parties is not permitted without prior written consent from GigLink and the Business;
• maintain strict confidentiality in relation to all client information and materials accessed during Engagements;
• declare to GigLink all Engagements with Businesses introduced through the Platform, regardless of how payment is arranged;
• comply with all applicable Australian laws including those relating to tax, GST, and independent contracting;
• hold appropriate professional indemnity and public liability insurance for the services you provide; and
• not engage directly with Businesses introduced through GigLink outside the Platform during or within 6 months of an Engagement, without GigLink's prior written consent.

08 Vetting and Quality

GigLink makes reasonable efforts to verify Expert credentials and assess profile quality before approving Experts for listing on the platform. This includes credential verification against CPA Australia and CA ANZ records, work history review, and pitch video assessment.

However, GigLink does not guarantee the accuracy of all information provided by Experts, nor the quality, suitability, or outcome of any Engagement. Businesses are responsible for conducting their own due diligence before entering into an Engagement.

GigLink monitors platform quality on an ongoing basis and reserves the right to remove or suspend Experts whose performance, conduct, or profile information does not meet platform standards.

09 Intellectual Property

GigLink Platform

All content, design, software, trademarks, and materials comprising the GigLink platform are the exclusive property of GigLink Pty Ltd or its licensors. You may not reproduce, copy, distribute, or create derivative works from any part of the platform without our prior written consent.

User Content

You retain ownership of any content you post on GigLink, including your profile, pitch video, and profile materials. By posting content, you grant GigLink a non-exclusive, royalty-free, worldwide licence to use, display, reproduce, and distribute that content for the purpose of operating and promoting the platform. This licence continues for the duration of your registration.

Engagement Deliverables

Unless otherwise agreed in writing between a Business and an Expert, all intellectual property rights in work product, deliverables, or materials created specifically for a Business as part of an Engagement ("Deliverables") will be assigned to the Business upon full payment.

Experts warrant that they have the right to assign intellectual property rights in the Deliverables, that the Deliverables do not infringe the intellectual property rights of any third party, and that any pre-existing tools or materials incorporated into Deliverables remain the property of the Expert or relevant third party, with a non-exclusive licence granted to the Business to use them as part of the Deliverables.

10 Liability

GigLink's Role

GigLink is a marketplace platform. We facilitate connections between Businesses and Experts but are not a party to any Engagement. GigLink is not responsible for the quality, legality, or outcome of services performed by Experts.

Limitation of Liability

To the maximum extent permitted by law, GigLink's total liability to any User for any claim arising out of or in connection with these Terms or the platform is limited to the total fees paid by or to that User through GigLink in the 3 months preceding the claim.

GigLink is not liable for any indirect, incidental, special, or consequential loss or damage; loss of revenue, profit, business, or opportunity; loss arising from an Expert's performance or failure to perform; loss arising from platform downtime, interruption, or data loss; or any loss caused by a User's breach of these Terms.

Mutual Indemnity

Each party agrees to indemnify and hold harmless the other party (and its directors, officers, employees, and agents) against any losses, claims, liabilities, and costs arising from their breach of these Terms; their negligent, unlawful, or fraudulent acts or omissions in connection with the platform; or in the case of an Expert, any claim that their services infringe a third party's intellectual property rights.

11 Work Health & Safety

All Users must comply with applicable Work Health and Safety laws in the jurisdiction where services are performed.

Where an Expert works at a Business's premises or under the Business's direction, the Business must take all reasonably practicable steps to ensure the workplace is safe and free from health risks and must provide relevant safety information and equipment. The Expert must take reasonable care for their own health and safety and that of others, comply with lawful WHS directions, and report any hazards or incidents to the Business.

Nothing in these Terms creates an employment, partnership, or agency relationship between GigLink, Businesses, and Experts.

12 Insurance

Experts are solely responsible for obtaining and maintaining appropriate insurance for the services they provide, including professional indemnity insurance and public liability insurance. GigLink does not verify insurance coverage and makes no representations about the adequacy of any Expert's insurance.

Businesses are responsible for ensuring that their engagement of an Expert through GigLink meets their own legal, regulatory, and insurance requirements. Engaging an Expert through GigLink does not transfer any GigLink-held insurance to a Business.

GigLink does not provide insurance coverage to Users in connection with Engagements.

13 Disputes

Between Businesses and Experts

Disputes between a Business and an Expert regarding an Engagement are matters between those parties. GigLink may, at its discretion, assist parties in attempting to reach an amicable resolution but is under no obligation to do so. Where a dispute is raised, both parties must notify GigLink via support@giglink.com.au and make genuine efforts to resolve the matter within 45 days.

Cancelled Engagements

Where an Engagement is cancelled by mutual agreement before commencement, GigLink will refund any prepayment to the Business within 15 business days, less any reasonable administration costs incurred. Where work has commenced, payment for work completed to the point of cancellation remains due to the Expert unless otherwise agreed in writing between the parties.

Disputes with GigLink

If you have a dispute with GigLink, please contact us at support@giglink.com.au first. We will make reasonable efforts to resolve the matter informally. If we cannot reach a resolution, either party may pursue available legal remedies.

14 Termination

Termination by You

You may close your account at any time by contacting support@giglink.com.au. Closing your account does not affect any obligations arising from Engagements that were active at the time of closure.

Termination by GigLink

GigLink may suspend or close your account immediately and without notice where you have breached these Terms; provided false, inaccurate, or misleading information; circumvented or attempted to circumvent the platform; are the subject of repeated complaints or disputes; have engaged in fraudulent or unlawful conduct; or where we are required to do so by law. Where practicable, GigLink will provide 5 days' notice before closing an account. Any outstanding payment obligations survive termination.

15 Privacy

GigLink collects, uses, and stores personal information in accordance with our Privacy Policy and the Australian Privacy Act 1988. By using the platform, you consent to our collection and use of your personal information as described in the Privacy Policy.

You have the right to access, correct, and request deletion of your personal information. Please contact support@giglink.com.au to exercise these rights.

16 General

Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising under these Terms are subject to the exclusive jurisdiction of the courts of Victoria.

Changes to These Terms

GigLink may update these Terms from time to time. We will notify registered Users of material changes via email or a notice on the platform. Changes take effect 14 days after notification unless you notify us of your disagreement within that period. Continued use of the platform after changes take effect constitutes acceptance of the updated Terms.

Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining Terms will continue in full force and effect.

Waiver

GigLink's failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between GigLink and Users in relation to the platform and supersede all prior agreements and understandings.

Contact

GigLink Pty Ltd · ABN 27 684 223 050
Email: support@giglink.com.au
Website: www.giglink.com.au